In That Case, Replace Them Daily
Auto Mechanic Shop | Redwood City, CA, USA
Customer: “Could you check my brakes and see if they are bad?”
Coworker: “Of course. Which vehicle is yours?”
Customer: “Oh, I walked here.”
Coworker: “Ok, well we can’t check your brakes if the car isn’t here.”
Customer: “I told you I walked here. I just want to know if I need new brakes.”
Coworker: “I can’t tell you that unless I actually see the vehicle.”
Customer: “Can’t you just tell me if I need new brakes for my car? It’s a Mercedes if that helps at all.”
Coworker: “Like I said, I need to see the car to tell you if you need new brakes.”
Customer: “OK, so can you tell me if my brakes are bad?”
Me: “We physically need the car here in front of us so we can look
at the brakes with our own eyes and determine if they are bad or not.”
Customer: “It’s a Mercedes.”
--------------------------------------------------------------------------------------------------------------------------------Coworker: “Of course. Which vehicle is yours?”
Customer: “Oh, I walked here.”
Coworker: “Ok, well we can’t check your brakes if the car isn’t here.”
Customer: “I told you I walked here. I just want to know if I need new brakes.”
Coworker: “I can’t tell you that unless I actually see the vehicle.”
Customer: “Can’t you just tell me if I need new brakes for my car? It’s a Mercedes if that helps at all.”
Coworker: “Like I said, I need to see the car to tell you if you need new brakes.”
Customer: “OK, so can you tell me if my brakes are bad?”
Me: “We physically need the car here in front of us so we can look
at the brakes with our own eyes and determine if they are bad or not.”
Customer: “It’s a Mercedes.”
The Thing On The Thing With The Thing
Retail | Woonsocket, RI, USA
Me: “Thank you for calling ***. How can I direct your call?”
Customer: “Do you have any of those things you can put on tables?”
Me: “Like a table cloth?”
Customer: “No. They’re those things you can put on tables.”
Me: “Ma’am, you can put a lot of things on tables.”
Customer: “Well I don’t know what they’re called! You’re the one who should know!”
Me: *face on desk*
--------------------------------------------------------------------------------------------------------------------------------Customer: “Do you have any of those things you can put on tables?”
Me: “Like a table cloth?”
Customer: “No. They’re those things you can put on tables.”
Me: “Ma’am, you can put a lot of things on tables.”
Customer: “Well I don’t know what they’re called! You’re the one who should know!”
Me: *face on desk*
I just don't think I could have put up with customers like that. I would have screamed.
I wish I'd written down some of my customer horror stories now...
2 kindred spirits ~ This bugs them too!:
Anyone else beginning to see a pattern with Mercedes drivers?
You are evil for putting me onto that site. I'm addicted!!
And no, i coudln't do it either. I'd be fired for abusing people.
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